Paige Luther
Technical Writer
Resume
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Objective
My objective is to find employment in a job that provides challenging projects, where I'm constantly learning new things and allows for the opportunity to explore and experiment with how I complete each portion. I would love to find placement in a position that has a multitude of different areas in which to stretch my current skill set and develop new ones. I'd like most to be able to truly feel like the work I do helps the entire company to make things easier for all the users of my work to understand.
Work Experience
Software Content Editor
Marel
Bellevue, WA - February 2019 - Present
  1. Develop, write, and edit content for marketing channels
  2. Write articles for internal and external publication
  3. Plan, design, and create content for marketing campaigns
  4. Create content for newsletters and white papers
  5. Write and edit scripts for videos as well as performing voice overs
  6. Adhere to localization standards for an international company
  7. Collaborate with cross-industry departments to influence and execute brand image and voice
  8. Write and design invitational and PR material for events
  9. Collaborate with sales team to improve sales and marketing materials
  10. Create, research, and implement social media posting
  11. Update product information on website and in documentation
  12. Edits presentations and articles for team members
  13. Responsible for organization of presentations, interviews, waivers, and media content for conferences

Technical Writer
Starbucks
Seattle, WA - June 2018 - February 2019
  1. Developed working Style Guide for writing
  2. Reviewed and consolidated over 600 facilities documents
  3. Restructured and rewrote documentation for clarity
  4. Edited writing for cohesiveness
  5. Facilitated meetings regarding:
    1. Setting project goals
    2. Subject matter expert review
  6. Assigned and tracked all content restructuring work
  7. Uploaded and checked-in updated documentation to Oracle Service Cloud
  8. Reviewed user manuals for clarity and consistency, and to identify standards, policies, and procedures

Technical Writer
Washington Federal
Seattle, WA - January 2014 - June 2018
  1. Developed desktop and operational procedures and documented software instructions
  2. Maintained and updated information on the company’s internal Wiki
  3. Wrote and edited topics for both the company-wide newsletter and urgent alerts
  4. Created a weekly dashboard that analyzes the status of ongoing projects for the team
  5. Headed creation and testing of software instructions during a company-wide conversion
  6. Created 75% of the 232 software instruction pages ahead of three-month deadline
  7. Led large role-based documentation projects, which have included:
    1. Shadowed Subject Matter Experts to document processes for the role
    2. Created new procedures based on gathered information
    3. Organized and formatted all information in either a wiki or user manual format

Education
Academy of Art University
Bachelor's Degree in Fine Arts Illustration - 2012
San Francisco, CA

University of Washington
Certificate in Professional Technical Writing - 2018
Seattle, WA


Skills
  1. Microsoft Office
  2. Adobe Photoshop
  3. Adobe Illustrator
  4. Visio
  1. SharePoint
  2. Oracle Service Cloud
  3. Wrike
  4. MadCap Flare
  1. Windows
  2. Mac OSX
  3. WikiText
  4. HTML