Paige Luther
Technical Writer
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My objective is to find employment in a job that provides challenging projects, where I'm constantly learning new things and allows for the opportunity to explore and experiment with how I complete each portion. I would love to find placement in a position that has a multitude of different areas in which to stretch my current skill set and develop new ones. I'd like most to be able to truly feel like the work I do helps the entire company to make things easier for all the users of my work to understand.
Work Experience
Technical Writer
Wells Fargo
Seattle, WA - July 2020 - Present
  1. Develop Knowledge Articles
  2. Document software instructions for user groups
  3. Run Knowledge Articles through approval process
  4. Create WalkMe content
  5. Perform Quality Assurance testing for instructions
  6. Attend meetings to document instructions and procedures
  7. Adhere to company style standards

Steyer Content
Seattle, WA - August 2020 - Present
  1. Copyedit Microsoft’s IT Showcase blogs
  2. Copyedit Microsoft case studies
  3. Adhere to Microsoft style guidelines set for projects

Software Content Editor
Bellevue, WA - February 2019 - July 2020
  1. Developed, wrote, and edited content for marketing channels
  2. Wrote articles for internal and external publication
  3. Planned, designed, and created content for marketing campaigns
  4. Created content for newsletters
  5. Researched and wrote white papers
  6. Wrote and edited scripts for videos
  7. Performed voiceovers
  8. Adhered to localization standards for an international company
  9. Collaborated with cross-industry departments to influence and execute brand image and voice
  10. Wrote and designed invitational and PR materials for events
  11. Collaborated with sales team to improve sales and marketing materials
  12. Created, researched, and implemented social media posting plan
  13. Managed corporate LinkedIn account
  14. Updated product information on website and in documentation
  15. Edited presentations and articles for team members
  16. Was responsible for organization of presentations, interviews, waivers, and media content for conferences

Technical Writer
Seattle, WA - June 2018 - February 2019
  1. Developed working Style Guide for writing
  2. Reviewed and consolidated over 600 facilities documents
  3. Restructured and rewrote documentation for clarity
  4. Edited writing for cohesiveness
  5. Facilitated meetings regarding:
    1. Setting project goals
    2. Progress updates for Technical Writers
    3. Subject matter expert review
  6. Assigned and tracked all content restructuring work
  7. Uploaded and checked-in updated documentation to Oracle Service Cloud
  8. Reviewed user manuals for clarity and consistency, and to identify standards, policies, and procedures

Technical Writer
Washington Federal
Seattle, WA - January 2014 - June 2018
  1. Developed desktop and operational procedures
  2. Documented software instructions
  3. Maintained and updated information on the company’s internal Wiki
  4. Wrote and edited topics for both the company-wide newsletter and urgent alerts
  5. Created a weekly dashboard that analyzes the status of ongoing projects for the team
  6. Headed creation and testing of software instructions during a company-wide conversion
    1. Created 75% of the 232 software instruction pages
    2. Completed project ahead of a three-month deadline
  7. Led large role-based documentation projects, which have included:
    1. Shadowed Subject Matter Experts to document processes for the role
    2. Created new procedures based on gathered information
    3. Organized and formatted all information in either a wiki or user manual format

Academy of Art University
Bachelor's Degree in Fine Arts Illustration - 2012
San Francisco, CA

University of Washington
Certificate in Professional Technical Writing - 2018
Seattle, WA

  1. Microsoft Office
  2. Microsoft SharePoint
  3. Microsoft Teams
  4. Windows XP/7/10
  5. Oracle Service Cloud
  6. Wrike
  1. Adobe Acrobat Pro
  2. Adobe Photoshop
  3. Adobe Illustrator
  4. Visio
  5. Chicago Manual of Style
  6. Microsoft Style Guide
  1. HTML
  2. CSS
  3. WikiText
  4. Learning Swift
  5. Learning GitHub
  6. Learning Markdown